I'll be brief. Noticed that my lad's cover note expired at 00:01 Sunday morning. He needs his bike to get to work. RCI don't answer the phone on Sundays so I gave him a lift to work at 06:00. I then tried every hour or so from 09:00 to get through but gave up each time after 15 minutes or so on hold. I let it ring a bit longer whilst tucking into my lunchtime bun and actually got through to someone.
She said, "We're still waiting for a copy of the plastic part of the licence."
I said, "No, I emailed it to you with all the other required documents at 19:32 on 27th of April."
She said "Oh yes, here it is. I'll email the policy document now." But she didn't.
I got through to another muppet just now after holding for 43 minutes, and politely explained the situation.
She said, "I'll send it again."
I said, "Wait there while it comes through."
She said, "I can't hold on indefinitely."
I said, "I've held on indefinitely all bloody day". It went downhill from there, but the email came through.
I must be the lucky one then ...
Ever since I have been with Carole Nash I have found it quick and easy to add or remove bikes. But I guess most will have their horror stories with past or present insurers.
__________________
Politicians are like nappies. They need changing often, and usually for the same reason.
