Devon TRF Group Forum

doug9270 · Powermonger!!

Forum technical issues

doug9270 · Powermonger!!

Bump, still waiting for a solution from activeboard !!!! grrrrr

Trevor Foxon · Expert

Thanks for trying Doug

Tribey · Expert

Doug, have you also reported/are you aware, that the forum search function no longer works?

doug9270 · Powermonger!!

Tribey wrote:
Doug, have you also reported/are you aware, that the forum search function no longer works?

Just tested the search and it worked confuse

NeilM · Clubman A

Tribey wrote:
Doug, have you also reported/are you aware, that the forum search function no longer works?

Search working for me too Ray.

delvey91 · Devon's Best

Search works for me on laptop/tablet but hasnt worked on mobile site for ages

Tribey · Expert

NeilM wrote:
Tribey wrote:
Doug, have you also reported/are you aware, that the forum search function no longer works?
Search working for me too Ray.

I wonder what is wrong my end then, because I cannot get results on my laptop using Chrome, or on Android.

delvey91 · Devon's Best

This is what I get on the mobile site when I try to search

-- Edited by delvey91 on Tuesday 24th of December 2024 04:08:41 PM

Tribey · Expert

delvey91 wrote:
This is what I get on the mobile site when I try to search

-- Edited by delvey91 on Tuesday 24th of December 2024 04:08:41 PM

That is what I am seeing too, even when searching a much used word like 'Simms'

doug9270 · Powermonger!!

Ok another issue for the support team, I think this old (good that it is) forum is now beyond its sell by date.

Trevor Foxon · Expert

If we need to think about an upgrade Doug let's do it.

doug9270 · Powermonger!!

Trevor Foxon wrote:
If we need to think about an upgrade Doug let's do it.

Would you like to expand on that statement ?

Trevor Foxon · Expert

Is it possible to upgrade what we currently use to get a better service, help and support.

doug9270 · Powermonger!!

Trevor Foxon wrote:
Is it possible to upgrade what we currently use to get a better service, help and support.

Yes we could upgrade depends if the group wishes to pay. It will not sort the technical issues any quicker as we are not the only forum with these issues !

doug9270 · Powermonger!!

Update from active board via email.

Hi Devon,

This is a known issue that we will be looking to correct once our devs are back in office after the Holidays, but there is currently no deadline or date of expected fix for this just yet.

As soon as I have more information for you, I will reach out.

Cheers,

Marcus
ActiveBoard Support

Tribey · Expert

Thanks Doug, at least it suggests it's not a problem at my end.

Trevor Foxon · Expert

Progress

thanks Doug

doug9270 · Powermonger!!

Sent a Snot a gram today, getting a little tired from the lack of comms and support.

wackyracer · Powermonger!!

Frustrating for sure Doug

Any options to migrate the forum to another host?

doug9270 · Powermonger!!

Unfortunately we cannot migrate the topic's content otherwise it would be something I would look into.

There latest reply:

Hi there,

Due to the holiday season as well as prioritizing our other products, we have not been able to correct this issue just yet.

Our devs are aware of this issue. As soon as they are able to dive into this to correct the issue, I will reach out with more information.

I apologize for the delays.

Cheers,

Marcus
ActiveBoard Support

doug9270 · Powermonger!!

Still no progress.

I have asked support for a contact to complain, rubbish support.

Hi there,

I can definitely understand your frustrations and I apologize for the delay on this.

We're currently waiting for our developers to get back to us with an estimated timeline for when we can expect this issue to be corrected.

As soon as I have more information, I will reach out.

mike · Clubman A

hi doug,

Do the tech issues also cover off access to private areas or is that seperate. Still can't see lane clearing for instance.

-- Edited by mike on Monday 27th of January 2025 05:38:03 PM

doug9270 · Powermonger!!

mike wrote:
hi doug,
Do the tech issues also cover off access to private areas or is that seperate. Still can't see lane clearing for instance.

-- Edited by mike on Monday 27th of January 2025 05:38:03 PM

Yes, we have two technical issues.

1. No new users can register

2. As admin I cannot give access to private topics.

doug9270 · Powermonger!!

Hi all,

Still have these outstanding issues, no fix in sight !!

1. No new users can register

2. As admin I cannot give access to private topics.

RichT4 · Champion

As a work around, could you re-assign long term inactive accounts to new users?

Tribey · Expert

In relation to the forum 'search' function only, thanks to Rob Drake for this info,

just type a space before you type the word you are searching the forum for.

This works for me

doug9270 · Powermonger!!

RichT4 wrote:
As a work around, could you re-assign long term inactive accounts to new users?

I could, but cannot see who has the relevant permissions, plus I might be breaking some data protection laws.

wackyracer · Powermonger!!

doug9270 wrote:
Hi all,

Still have these outstanding issues, no fix in sight !!

1. No new users can register

2. As admin I cannot give access to private topics.

What private topics are you on about Doug "Members only" section?

wackyracer · Powermonger!!

RichT4 wrote:
As a work around, could you re-assign long term inactive accounts to new users?

Yes essentially you can but all the posts the previous owner had entered on the site will become under the new owners name unless you fancy deleting those posts wink

Might be able to centrally delete all the posts of the user (have completed that task yet)

Don't think its ethical to take over a dormant or not active 'user' could be like the film the "Body snatchers" biggrin biggrin biggrin

Some great ideas tho smile

RichT4 · Champion

If you look at the user list there are plenty that joined up to 10 years ago, didn't post anything and haven't been back since.
You can change the username, password & email and then assign it to a new member.
Even as a Mod you can do that without needing Admin privileges.

I don't see there being any GDPR issues with that as it's the same as just deleting an old/unused account, you're just reusing their database slot.

wackyracer · Powermonger!!

RichT4 wrote:
If you look at the user list there are plenty that joined up to 10 years ago, didn't post anything and haven't been back since.
You can change the username, password & email and then assign it to a new member.
Even as a Mod you can do that without needing Admin privileges.

I don't see there being any GDPR issues with that as it's the same as just deleting an old/unused account, you're just reusing their database slot.

Cool with me wink

You've just found your self a new role wink biggrin biggrin

doug9270 · Powermonger!!

RichT4 wrote:
If you look at the user list there are plenty that joined up to 10 years ago, didn't post anything and haven't been back since.
You can change the username, password & email and then assign it to a new member.
Even as a Mod you can do that without needing Admin privileges.

I don't see there being any GDPR issues with that as it's the same as just deleting an old/unused account, you're just reusing their database slot.

I can only do that for new users, if a user has been on the forum as a non trf member for some time they might not be happy with not seeing their old posts ?

RichT4 · Champion

doug9270 wrote:
I can only do that for new users, if a user has been on the forum as a non trf member for some time they might not be happy with not seeing their old posts ?

My suggestion was just a way to give a new forum user an account so they can post. This won't help with changing the access privileges of an existing user.

doug9270 · Powermonger!!

RichT4 wrote:
doug9270 wrote:
I can only do that for new users, if a user has been on the forum as a non trf member for some time they might not be happy with not seeing their old posts ?
My suggestion was just a way to give a new forum user an account so they can post. This won't help with changing the access privileges of an existing user.

Agree biggrin

Tribey · Expert

So new members are still unable to sign up to this forum?

Admin · Admin

Correct, there has been no new correspondence from Activeboard, I think they might be in financial trouble.

doug9270 · Powermonger!!

New users can now register, but I still cannot give full access to all area's for trf members, hopefully the other issue will be fixed soon, only three months so far !!

Tribey · Expert

doug9270 wrote:
New users can now register, but I still cannot give full access to all area's for trf members, hopefully the other issue will be fixed soon, only three months so far !!

Good to hear Doug, I'll update the next Welcome emails